Refund Policy
Effective Date: May 7, 2025

At Twelve Stone we want every guest to enjoy a great experience. If you are not satisfied with your order, please let us know and we’ll do our best to make it right.

In-Store Dining

If there is an issue with your meal during your visit, please speak with a staff member right away. We may offer a replacement or a refund, depending on the situation.

Takeout and Online Orders

We do not offer refunds for takeout or online orders once the food has been picked up or delivered, except in cases of:

• Missing or incorrect items

• Undercooked or spoiled food

• Order not received

To request a refund or resolution, please contact us within 24 hours of your order and include:

• Your order number or receipt

• A description of the issue

• Photos, if applicable

Refund Method

Approved refunds will be issued to your original payment method. Please allow 3–7 business days for processing, depending on your bank or payment provider.

No-Show or Late Pickup

Refunds are not available for missed reservations or late pickups unless arrangements were made in advance.

Contact Us

To request a refund or discuss a problem with your order, please contact us at:
📧 twelvestone7910@gmail.com
📞 (210)782-6653